Frequently asked questions
Jump to a question:
- What are Korol TheZine luminaires made of?
- Why is the top of the luminaire cut at an angle?
- Can I charge my phone from the luminaire?
- What is the difference between the Pisa, Pisa Touch and Eva?
- How do I order or ask for a quote?
- How long does delivery take?
- What guarantee do the luminaires have?
- Can I return a luminaire if I change my mind (online orders)?
- What if I bought a luminaire in a shop?
- What if my luminaire arrives faulty, damaged or not as described?
What are Korol TheZine luminaires made of?
Each luminaire is built from brushed stainless steel. The brushed surface keeps fingerprints from staying visible, so the body stays clean-looking in everyday use.
Why is the top of the luminaire cut at an angle?
The angle cut at the top shields the light source, so the light washes the wall and ceiling instead of reflecting directly into your eyes.
Can I charge my phone from the luminaire?
Yes — the models with a built-in USB port double as a phone charger, so a bedside or desk luminaire replaces a second plug.
What is the difference between the Pisa, Pisa Touch and Eva?
Pisa and Pisa Touch share the same 5.5 degree standing angle. The Pisa Touch has a bigger angle cut at the top and works only with touch control and a regular dimmable LED bulb: one touch moves through dimmed, medium and full brightness, then off. The Pisa has a smaller angle cut at the top and works only with smart bulbs. Eva has a 15 degree tilted bottom for corners and shelves.
How do I order or ask for a quote?
Write to info@korolthezine.com with the model you are interested in and where it will stand, and you will get pricing and availability by email.
How long does delivery take?
Orders are ready to ship 2–3 weeks after the order is placed (for example, an order of 20 pieces takes about 3 weeks to prepare). Transport then adds 2 working days for every 1,000 km from London. For example, a customer 3,000 km away adds 6 working days plus a weekend — about 8 days in transit.
What guarantee do the luminaires have?
The luminaire body has a lifetime guarantee. The charger, main cable and bulb holder are covered by the standard UK guarantee terms.
Can I return a luminaire if I change my mind (online orders)?
Yes. You have 14 days from the day after you receive the luminaires to tell us you wish to cancel or return them, then a further 14 days to send them back. Items must be unused, unfitted and in their original, undamaged packaging — once a luminaire has been wired or installed, change-of-mind returns no longer apply. Unless agreed otherwise, the cost of posting items back is yours. For opened or non-standard (bespoke) items, a restocking or handling fee of 10% to 25% may apply.
What if I bought a luminaire in a shop?
Shops are not legally required to offer a change-of-mind refund unless the item is faulty. Many UK stockists offer a goodwill policy of 14 to 28 days for an exchange, credit note or refund with a valid receipt and an unopened box — please check with the shop you bought from.
What if my luminaire arrives faulty, damaged or not as described?
Within 30 days of delivery you have the legal right to reject it and claim a full refund. If you keep it past 30 days and discover a manufacturing fault within the first 6 months, we will repair or replace it, or refund you if a repair or replacement fails. Please report any visible transit damage or missing items within 3 to 7 days of delivery, with photos, to info@korolthezine.com.