[ Policies ]

Delivery, returns & guarantee

Everything you need to know before and after your luminaire arrives.

01 — Delivery

Delivery times

Orders are ready to ship 2–3 weeks after the order is placed. For example, an order of 20 pieces takes about 3 weeks to prepare.
Transport then adds 2 working days for every 1,000 km from London.
Example: a customer 3,000 km away adds 6 working days plus a weekend — about 8 days in transit.

02 — Guarantee

The luminaire body has a lifetime guarantee.
The charger, main cable and bulb holder are covered by the standard UK guarantee terms.

03 — Returns

Cancellation notice: you have 14 days from the day after you receive the luminaires to tell us you wish to cancel or return them.
Return window: you then have a further 14 days to send the items back.
Condition: items must be unused, unfitted and in their original, undamaged packaging. Once a luminaire has been wired or installed, change-of-mind returns no longer apply.
Return shipping: unless agreed otherwise, the cost of posting unwanted items back is yours.
Restocking fee: opened or non-standard (bespoke) items may carry a restocking or handling fee of 10% to 25%.

04 — Shops

Shops are not legally required to offer a change-of-mind refund unless the item is faulty.
Many UK stockists offer a goodwill policy of 14 to 28 days for an exchange, credit note or refund with a valid receipt and an unopened box. Please check with the shop you bought from.

05 — Faults

30-day right to reject: if the luminaire is faulty, damaged on arrival or not as described, you can reject it and claim a full refund within 30 days of delivery.
Repair or replacement (up to 6 months): if you keep the item past 30 days and discover a manufacturing fault within the first 6 months, we will repair or replace it, or refund you if a repair or replacement fails.
Transit damage: please report visible transit damage or missing items within 3 to 7 days of delivery, with photos.

Questions or a return to arrange? Email info@korolthezine.com or read the FAQ.